FAQs

Frequently Asked Questions (FAQ)

1. What is GYMHACKER's return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your items, you can return them within 30 days of receiving your order. The products must be in their original condition, with tags attached and free from any signs of wear. To start a return, please visit our Returns page or contact our customer service team for assistance.

2. How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this link to see the current status and estimated delivery date of your order. If you have any issues or need further assistance, please reach out to our customer service team.

3. What materials are used in GYMHACKER products?
Our gym wear is crafted from high-quality fabrics designed for optimal performance. Most of our products feature a blend of polyester and elastane or spandex, which provides moisture-wicking properties, flexibility, and durability. Each product description includes detailed information about the materials used.

4. How do I choose the right size?
To ensure the best fit, please refer to the size chart available on each product page. Measure yourself according to the guidelines provided and compare your measurements with the size chart. If you're between sizes or unsure, we recommend choosing the larger size for added comfort.

5. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed or shipped, we may not be able to make changes.

6. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on your location. During checkout, you’ll be able to see the available shipping options and costs for your address.

7. How do I contact customer service?
You can reach our customer service team via email at
inquiry@gymhacker.co.uk or by using the contact form on our website. Our team is available Monday through Friday, from 9 AM to 6 PM (EST), and we aim to respond to all inquiries within 24 hours.

8. Are your products eco-friendly?
We are committed to sustainability and continuously strive to improve our practices. Many of our products are made from recycled or eco-friendly materials. We are also working towards reducing our environmental impact by optimizing our production processes and packaging.

9. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can choose your preferred payment method during checkout.

10. Do you offer gift cards?
Yes, we offer gift cards that can be purchased directly from our website. Gift cards are available in various denominations and can be used for any purchase. They are a great option for gifting to friends or family who are passionate about fitness.